How can companies ensure that remote employees feel engaged and connected to the company's customer experience culture, and what role does leadership play in fostering a sense of unity and purpose among remote teams?

Companies can ensure that remote employees feel engaged and connected to the company's customer experience culture by regularly communicating the company's values, goals, and customer-centric approach. Leadership plays a crucial role in fostering a sense of unity and purpose among remote teams by setting clear expectations, providing regular feedback and recognition, and creating opportunities for team collaboration and connection. Leaders should also prioritize building trust and relationships with remote employees to create a strong sense of belonging and alignment with the company's customer experience culture.