How can companies ensure that remote employees feel connected to the organization's customer experience culture and values, and how can this connection be maintained over time?

Companies can ensure that remote employees feel connected to the organization's customer experience culture and values by regularly communicating the company's mission, vision, and values through virtual meetings, emails, and newsletters. Providing opportunities for remote employees to participate in training sessions, team-building activities, and virtual events can also help them feel connected to the organization's culture. This connection can be maintained over time by consistently recognizing and rewarding remote employees for embodying the company's values, providing regular feedback on their performance, and fostering a sense of belonging through virtual team-building exercises.