How can companies create a training program that effectively fosters intercultural competence within their customer experience teams, and what strategies can be implemented to ensure that employees are able to apply their cultural understanding in real-world customer interactions?

Companies can create a training program that fosters intercultural competence within their customer experience teams by incorporating cultural awareness training, role-playing exercises, and case studies that highlight different cultural perspectives. Strategies that can be implemented to ensure employees apply their cultural understanding in real-world customer interactions include providing ongoing support and feedback, encouraging open communication and empathy, and promoting a culture of inclusivity and diversity within the organization. Additionally, incorporating cultural competency assessments and regular refresher training can help reinforce the importance of intercultural competence in customer interactions.