How can businesses measure the effectiveness of their ongoing training programs in improving employee performance and ensuring consistent delivery of exceptional customer service?

Businesses can measure the effectiveness of their ongoing training programs by conducting pre- and post-training assessments to track improvements in employee performance. They can also gather feedback from employees and customers to evaluate the impact of training on service quality. Monitoring key performance indicators such as customer satisfaction scores, employee productivity, and retention rates can help businesses measure the success of their training programs. Additionally, conducting regular audits and reviews of employee performance can provide insights into the consistency of service delivery and identify areas for improvement.