How can companies ensure that their employees are fully engaged and committed to delivering exceptional customer experiences, and what role does leadership play in fostering a culture of customer-centricity within the organization?

Companies can ensure that their employees are fully engaged and committed to delivering exceptional customer experiences by providing ongoing training and development opportunities, fostering open communication and feedback channels, and recognizing and rewarding employees for their efforts. Leadership plays a crucial role in fostering a culture of customer-centricity within the organization by setting a clear vision and expectations, leading by example, and empowering employees to make customer-focused decisions. Effective leadership can inspire and motivate employees to prioritize customer satisfaction and embed a customer-centric mindset throughout the organization.