How can companies create a culture of empathy beyond just training programs, and ensure that empathy is ingrained in all aspects of the organization's operations and interactions?

Companies can create a culture of empathy by fostering open communication, encouraging active listening, and leading by example. This can be achieved by promoting empathy as a core value, integrating empathy into performance evaluations, and providing ongoing support and resources for employees to practice empathy in their daily interactions. By emphasizing empathy in all aspects of the organization, from leadership to customer service, companies can create a more compassionate and understanding work environment that benefits both employees and customers.