In what ways can companies foster a culture of emotional connection and alignment with CX goals among both new and existing employees to drive consistent commitment and engagement over time?

Companies can foster a culture of emotional connection and alignment with CX goals by promoting open communication, providing opportunities for employee feedback, and recognizing and rewarding employees who embody the desired values. Additionally, creating a strong sense of purpose and shared vision can help employees feel connected to the company's goals and motivated to contribute to its success. Training programs that emphasize the importance of customer experience and provide employees with the skills and tools needed to deliver exceptional service can also help drive consistent commitment and engagement over time.