How can companies cultivate a culture of customer-centricity within their organization to ensure that all employees are aligned and committed to delivering exceptional customer experiences?

Companies can cultivate a culture of customer-centricity by clearly communicating the importance of customer satisfaction to all employees. This can be done through training, regular reminders, and setting clear expectations. Additionally, companies can empower employees to make decisions that prioritize the customer's needs and provide them with the necessary tools and resources to do so. Recognizing and rewarding employees who go above and beyond to deliver exceptional customer experiences can also reinforce the importance of customer-centricity within the organization.