How can businesses create a culture of customer-centricity among employees to ensure proactive anticipation and addressing of customer needs?

Businesses can create a culture of customer-centricity among employees by clearly defining and communicating the company's customer-centric values and goals. Providing ongoing training and development opportunities to help employees understand the importance of putting the customer first. Encouraging and rewarding behaviors that demonstrate a focus on customer needs, such as actively seeking feedback and taking proactive steps to address issues before they escalate. Additionally, fostering a work environment that values open communication, collaboration, and empowerment to enable employees to make decisions that prioritize customer satisfaction.