How can organizations effectively foster a culture of customer-centricity and continuous learning across all departments to ensure that customer experience knowledge is seamlessly integrated and consistently improves overall business performance?

Organizations can effectively foster a culture of customer-centricity and continuous learning by first aligning all departments with a shared customer experience vision and goals. This can be achieved through regular communication and training sessions. Encouraging open communication and collaboration across departments can also help ensure that customer experience knowledge is seamlessly integrated. Lastly, organizations should establish feedback mechanisms and regularly measure key performance indicators related to customer experience to track progress and consistently improve overall business performance.