How can organizations ensure that customer insights are effectively communicated and utilized by all departments to foster a culture of customer-centricity and drive sustained business growth?

Organizations can ensure that customer insights are effectively communicated and utilized by all departments by creating a centralized system for collecting, analyzing, and sharing customer data. This system should be easily accessible to all employees and regularly updated with the latest insights. Additionally, organizations should prioritize training and education on the importance of customer-centricity for all employees to ensure alignment across departments. Finally, leaders should actively promote a culture that values customer feedback and encourages collaboration between departments to drive sustained business growth.