How can companies cultivate a culture of continuous learning and improvement among their employees to ensure that knowledge and skills gained from real-life case studies in CX training sessions are consistently applied in day-to-day customer interactions?

Companies can cultivate a culture of continuous learning and improvement among their employees by providing regular training sessions, workshops, and resources to enhance their knowledge and skills. They can also encourage employees to share their experiences and insights from real-life case studies in CX training sessions to promote a culture of learning from each other. Additionally, companies should establish clear goals and expectations for employees to consistently apply the knowledge and skills gained from training sessions in their day-to-day customer interactions. Regular feedback and performance evaluations can also help to reinforce the importance of continuous learning and improvement in customer interactions.