How can companies create a culture of continuous learning and growth to support employees in developing their CX competencies and fostering innovation in customer service?

Companies can create a culture of continuous learning and growth by providing regular training and development opportunities for employees to enhance their CX competencies. Encouraging a growth mindset among employees can also foster innovation in customer service by promoting a willingness to learn and adapt. Additionally, creating a supportive and collaborative work environment where employees feel empowered to share ideas and experiment with new approaches can further drive innovation in customer service. By prioritizing ongoing learning and growth initiatives, companies can cultivate a culture that values improvement and innovation in customer experience.