How can companies create a culture of continuous learning and development that not only fosters a comprehensive understanding of CX-relevant roles within the organization but also encourages employees to actively seek out opportunities for growth and improvement on their own?

Companies can create a culture of continuous learning and development by providing ongoing training and resources for employees to enhance their skills and knowledge in CX-relevant roles. Encouraging a growth mindset and setting clear expectations for professional development can help employees understand the importance of continuous learning. Recognizing and rewarding employees who actively seek out opportunities for growth can also motivate others to do the same. By fostering a supportive environment that values learning and improvement, companies can cultivate a culture where employees are eager to develop their skills and contribute to the organization's success.