How can companies foster a sense of belonging and collaboration among remote employees to ensure they are fully integrated into the customer experience culture, and how can they measure the success of these efforts to drive continuous improvement in their remote work experience?

Companies can foster a sense of belonging and collaboration among remote employees by creating virtual team-building activities, providing opportunities for regular communication and feedback, and promoting a culture of inclusivity and recognition. To measure the success of these efforts, companies can use employee engagement surveys, track key performance indicators related to collaboration and customer satisfaction, and gather feedback from remote employees on their experience and suggestions for improvement. By continuously monitoring and evaluating these metrics, companies can identify areas for improvement and implement strategies to enhance the remote work experience for their employees.