How can leaders effectively foster a customer-oriented culture within their organization by empowering employees to take ownership of customer satisfaction and engagement?

Leaders can foster a customer-oriented culture by setting clear expectations and providing training on customer service skills. They can empower employees by giving them the authority to make decisions that benefit the customer without needing approval. Leaders should also recognize and reward employees who go above and beyond to ensure customer satisfaction. By creating a supportive and encouraging environment, employees will feel motivated to take ownership of customer interactions and strive to enhance engagement.