How can companies cultivate a culture that not only promotes their core values, but also empowers employees to uphold these values in their interactions with customers on a daily basis?

Companies can cultivate a culture that promotes their core values and empowers employees by clearly defining and communicating these values to all staff members. Providing ongoing training and development opportunities that reinforce these values and ensure employees understand how to apply them in their daily interactions with customers is crucial. Encouraging open communication, recognizing and rewarding employees who exemplify the core values, and fostering a supportive work environment where employees feel empowered to make decisions aligned with these values are also key factors in creating a culture that promotes and upholds core values in customer interactions.