Can you provide an example of a time when you went above and beyond to exceed a customer's expectations and turn a negative experience into a positive one? How did your actions impact the customer's perception of your product or service?
One example of going above and beyond for a customer was when a client had received a damaged product. I promptly offered a replacement and expedited shipping at no extra cost. I also included a handwritten apology note and a discount on their next purchase. The customer was extremely grateful for the quick resolution and personalized touch, leading to them becoming a loyal repeat customer and sharing their positive experience with others.
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