Can you share a time when you went above and beyond to exceed a customer's expectations, and how did this experience demonstrate your commitment to providing exceptional customer service?
One time, a customer was unhappy with a product they purchased and I personally went to their home to deliver a replacement and help set it up. I also provided them with a discount on their next purchase as a gesture of goodwill. This experience showed my dedication to going the extra mile for customers and ensuring their satisfaction. It reinforced my belief in the importance of delivering exceptional customer service to build long-lasting relationships.
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