How do you see the role of AI and machine learning in customer service evolving in the next decade, and what innovative strategies would you suggest to ensure a seamless integration of these technologies while maintaining a human touch in customer interactions?

In the next decade, AI and machine learning will likely play a larger role in customer service by automating routine tasks, providing personalized recommendations, and improving response times. To ensure a seamless integration of these technologies while maintaining a human touch in customer interactions, companies can implement strategies such as using AI to handle repetitive inquiries and freeing up human agents to focus on complex issues or emotional interactions. Additionally, training customer service representatives to work alongside AI tools effectively and emphasizing empathy and emotional intelligence in interactions can help maintain a human touch in customer service.