How can companies ensure that the use of artificial intelligence and automation in accessing and utilizing customer information is done ethically and respects customer privacy?

Companies can ensure the ethical use of artificial intelligence and automation in accessing customer information by implementing strict data privacy policies and obtaining explicit consent from customers before collecting and using their data. They should also regularly review and update their data security measures to protect customer information from unauthorized access or misuse. Additionally, companies should be transparent with customers about how their data is being used and provide them with options to opt out of data collection or sharing.