"How can companies ensure that their employees are equipped with the necessary tools and training to effectively utilize data and technology in enhancing customer interactions, while still maintaining a human-centric approach to customer service?"

Companies can ensure their employees are equipped with necessary tools and training by investing in continuous education and upskilling programs focused on data and technology. They can also provide access to user-friendly technology platforms and tools that streamline customer interactions. To maintain a human-centric approach to customer service, companies should emphasize the importance of empathy, active listening, and personalized communication in employee training. Additionally, fostering a culture of customer-centricity and encouraging employees to prioritize building relationships with customers can help balance the use of technology with a human touch in customer interactions.