How can internal CX community networks ensure that the digital tools and technology they implement are user-friendly and accessible for members of all skill levels and backgrounds?

Internal CX community networks can ensure that digital tools and technology are user-friendly and accessible by conducting user testing with members of varying skill levels and backgrounds to gather feedback on usability. They can also provide training sessions or tutorials to help members become familiar with the tools and technology. Additionally, creating a support system or help desk for members to reach out to for assistance can ensure that everyone feels supported in using the digital tools. Regularly seeking input and feedback from members on their experience with the tools can also help identify areas for improvement and ensure ongoing accessibility for all.