How can companies ensure sustained engagement and participation within their internal CX community network to continually drive improvements in customer experience initiatives?

Companies can ensure sustained engagement and participation within their internal CX community network by providing regular updates and communication on the progress of customer experience initiatives. They can also create a culture of recognition and reward for employees who actively contribute to improving customer experience. Additionally, companies can organize regular training sessions and workshops to educate employees on best practices and new strategies in customer experience. Lastly, companies can foster a sense of ownership and empowerment among employees by involving them in decision-making processes and giving them opportunities to lead initiatives within the CX community network.