How can companies ensure that their transparent internal CX communication strategies are not only effective in overcoming resistance to change and fostering employee engagement, but also sustainable in the long term?

Companies can ensure that their transparent internal CX communication strategies are effective by consistently communicating the reasons behind changes and involving employees in the decision-making process. They can foster employee engagement by providing opportunities for feedback, recognizing and rewarding contributions, and creating a culture of open communication. To ensure sustainability in the long term, companies should regularly evaluate the effectiveness of their communication strategies, adapt them based on feedback and changing circumstances, and prioritize transparency and consistency in all internal communications.