How can businesses ensure that the changes implemented based on customer feedback are sustainable and continue to positively impact internal processes and customer satisfaction in the long run?

Businesses can ensure that changes based on customer feedback are sustainable by regularly monitoring and evaluating the impact of these changes on internal processes and customer satisfaction. They should also communicate the importance of these changes to employees and provide ongoing training and support to ensure they are effectively implemented. Additionally, businesses should be open to further feedback and continuously adapt their processes based on customer input to maintain long-term success.