How can leaders ensure that their remote team members are aligned with the company's customer experience goals and values, and actively contribute to maintaining a strong customer-centric culture from a distance?

Leaders can ensure that remote team members are aligned with the company's customer experience goals and values by clearly communicating expectations, providing regular feedback, and fostering a sense of belonging through virtual team-building activities. They can also involve remote team members in decision-making processes and encourage open communication to ensure everyone is on the same page. Additionally, leaders can lead by example by demonstrating a strong commitment to customer-centric values and recognizing and rewarding team members who actively contribute to maintaining a strong customer-centric culture.