How can companies ensure that their remote employees are consistently upholding the company's CX values, especially when there is limited face-to-face interaction?

Companies can ensure that their remote employees are consistently upholding the company's CX values by clearly communicating expectations and providing regular feedback and training. Utilizing technology such as video conferencing and messaging platforms can help maintain regular communication and foster a sense of connection. Implementing performance metrics and KPIs related to CX values can also help track and measure employee adherence to these values. Additionally, creating a strong company culture that emphasizes the importance of CX values and recognizing and rewarding employees who exemplify these values can further reinforce their importance to remote employees.