In what ways can companies ensure that their remote employees feel connected to the overall company mission and values, and how can this sense of connection contribute to their success as CX ambassadors in delivering exceptional customer experiences?

Companies can ensure that their remote employees feel connected to the overall company mission and values by regularly communicating and reinforcing these values through virtual meetings, emails, and company-wide initiatives. Providing opportunities for remote employees to participate in team-building activities, training sessions, and social events can also help foster a sense of belonging and connection. This sense of connection can contribute to their success as CX ambassadors by instilling a deeper understanding and commitment to the company's mission, values, and customer-centric culture, which can ultimately translate into delivering exceptional customer experiences through their interactions and service delivery.