How can companies effectively integrate customer feedback into their decision-making processes to continuously improve their customer-centric culture and drive business success?

Companies can effectively integrate customer feedback into their decision-making processes by actively listening to customer concerns and suggestions through various channels such as surveys, reviews, and social media. They can then analyze and prioritize this feedback to identify common themes and areas for improvement. By incorporating customer insights into their strategies and product development, companies can enhance their customer-centric culture, build stronger relationships with their customers, and ultimately drive business success by delivering products and services that meet customer needs and expectations.