How can companies ensure that remote employees feel connected to the company culture and values through the use of technology, and what strategies can be implemented to measure the alignment of remote employees with the company's customer-centric focus?

Companies can ensure remote employees feel connected to company culture and values by utilizing technology such as video conferencing, messaging platforms, and virtual team-building activities. Strategies to measure alignment with the company's customer-centric focus include regular surveys, feedback sessions, tracking customer satisfaction metrics, and setting clear performance goals related to customer service. Additionally, providing remote employees with training and resources to understand and embody the company's customer-centric values can help reinforce alignment.