How can companies ensure that their remote employees are not only engaged and motivated, but also aligned with the company's values and goals in order to deliver exceptional customer experiences?

Companies can ensure that their remote employees are engaged, motivated, and aligned with the company's values and goals by setting clear expectations and providing regular feedback. It is important to foster open communication channels and promote a strong company culture through virtual team-building activities. Offering opportunities for professional development and recognizing employee achievements can also help in keeping remote workers connected and committed to delivering exceptional customer experiences. Regularly revisiting and reinforcing the company's values and goals with remote employees can ensure that they understand and embody the organization's mission.