How can companies ensure that their "CX-Hero of the Month" program remains relevant and impactful in a constantly evolving work environment, especially with the rise of remote work and virtual teams?

To ensure that the "CX-Hero of the Month" program remains relevant and impactful in a constantly evolving work environment, companies can adapt the program to incorporate virtual recognition and rewards for remote employees. They can also regularly assess and update the criteria for selecting CX-Heroes to align with changing customer needs and business goals. Additionally, providing opportunities for cross-team collaboration and feedback can help keep the program engaging and effective in a virtual work setting. Finally, leveraging technology such as virtual team meetings and online recognition platforms can help maintain visibility and participation in the program among remote and virtual teams.

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CX-Hero program relevance impact remote work virtual teams

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