How can businesses ensure that their employees are properly trained to effectively utilize technology in order to enhance customer service in a customer-centric culture?

Businesses can ensure that their employees are properly trained to effectively utilize technology by providing comprehensive training programs that cover the use of specific tools and systems. They can also offer ongoing support and resources to help employees stay up-to-date on the latest technological advancements. Additionally, businesses can encourage a culture of continuous learning and innovation to foster a customer-centric mindset among employees. By investing in the development of their workforce and promoting a customer-first approach, businesses can enhance customer service and drive success in a customer-centric culture.