How can organizations ensure ongoing engagement and participation within their internal CX community network to continuously drive improvements to the overall customer experience?

Organizations can ensure ongoing engagement and participation within their internal CX community network by creating a culture of collaboration and open communication. This can be achieved through regular training sessions, workshops, and team-building activities to keep employees motivated and invested in the customer experience. Additionally, providing opportunities for employees to share their feedback, ideas, and success stories can help foster a sense of ownership and pride in the organization's CX initiatives. Finally, recognizing and rewarding employees for their contributions to improving the customer experience can further incentivize ongoing engagement and participation within the internal CX community network.