How can organizations ensure that new employees not only understand and align with CX goals, but also actively embody and champion the desired customer experience in their daily interactions?

Organizations can ensure new employees understand and align with CX goals by incorporating CX training into their onboarding process. This can include providing clear communication about the organization's CX strategy and expectations. Additionally, organizations can foster a customer-centric culture by recognizing and rewarding employees who demonstrate behaviors that align with the desired customer experience. Regular feedback and coaching can also help new employees understand how their actions impact the overall customer experience and encourage them to actively embody and champion the desired CX in their daily interactions.