How can businesses ensure that empathy and emotional awareness training remains effective and impactful for their customer experience teams in the long term, rather than just as a short-term improvement?

Businesses can ensure that empathy and emotional awareness training remains effective and impactful for their customer experience teams in the long term by incorporating ongoing reinforcement and practice sessions. This can include regular refresher courses, coaching sessions, and opportunities for team members to apply their skills in real-life scenarios. Additionally, creating a supportive and empathetic work culture where these skills are valued and encouraged can help sustain the impact of the training over time. Finally, collecting feedback from both customers and employees on the effectiveness of the training and making adjustments as needed can help ensure its long-term success.