In what ways can a CX ambassador demonstrate empathy while also enforcing company guidelines during difficult customer interactions to ensure a positive resolution?

A CX ambassador can demonstrate empathy by actively listening to the customer's concerns, acknowledging their emotions, and showing understanding of their perspective. They can enforce company guidelines by remaining professional, setting clear boundaries, and offering solutions that align with company policies. By balancing empathy and adherence to guidelines, the CX ambassador can effectively navigate difficult customer interactions and work towards a positive resolution that meets both the customer's needs and the company's objectives.