In what ways can companies ensure that cultural sensitivity training is integrated into their organizational culture beyond just a one-time training session, to create a lasting impact on customer interactions and overall customer experience?

Companies can ensure that cultural sensitivity training is integrated into their organizational culture by incorporating it into regular employee onboarding and ongoing training programs. They can also create opportunities for employees to engage in cross-cultural experiences, such as diversity and inclusion initiatives, multicultural events, and mentorship programs. Additionally, leadership should model and reinforce the importance of cultural sensitivity in all aspects of the organization, from hiring practices to customer interactions. Finally, companies can gather feedback from employees and customers to continually assess and improve the effectiveness of their cultural sensitivity initiatives.