In what ways can companies ensure that their employee recognition programs are equitable and inclusive to all CX ambassadors, regardless of their role or level within the organization, in order to maintain a positive and supportive work environment focused on customer-centricity?

Companies can ensure their employee recognition programs are equitable and inclusive by establishing clear criteria for recognition that is based on measurable contributions to customer-centric goals. They should also provide opportunities for all employees, regardless of role or level, to participate and be recognized. Additionally, companies can promote diversity and inclusion in their recognition programs by considering the unique strengths and perspectives of all employees. Finally, regular feedback and communication with employees can help ensure that recognition is fair and consistent across the organization.