How can companies ensure ongoing engagement and participation within their internal CX community network to sustain a culture of innovation and drive continuous improvement in customer experience?

Companies can ensure ongoing engagement and participation within their internal CX community network by fostering a culture of collaboration and open communication. This can be achieved through regular meetings, feedback sessions, and recognition of contributions. Providing opportunities for employees to share ideas, collaborate on projects, and implement new initiatives can also help sustain a culture of innovation. Additionally, offering training and development programs to enhance skills and knowledge can further drive continuous improvement in customer experience.