How can companies ensure that their employees understand the importance of delivering exceptional customer experiences and are fully invested in consistently exceeding their KPIs as CX ambassadors?

Companies can ensure that their employees understand the importance of delivering exceptional customer experiences by providing thorough training and ongoing education on the value of customer satisfaction. They can also create a culture that prioritizes customer-centric values and rewards employees for exceeding KPIs. Additionally, companies can foster open communication channels to gather feedback from employees on customer interactions and make improvements based on their insights. By recognizing and celebrating employees who consistently deliver exceptional customer experiences, companies can further motivate their staff to be fully invested in exceeding KPIs as CX ambassadors.