How can businesses ensure that their diversity and inclusion initiatives are not just a box-ticking exercise, but are truly making a positive impact on both their employees and customers?

Businesses can ensure that their diversity and inclusion initiatives are not just a box-ticking exercise by embedding diversity and inclusion into their core values and culture. This can be achieved by involving employees from diverse backgrounds in decision-making processes, providing regular training on unconscious bias and diversity issues, and actively seeking feedback from employees and customers on the effectiveness of the initiatives. Additionally, businesses should set clear goals and metrics to measure the impact of their diversity and inclusion efforts, and regularly review and adjust their strategies based on the results.