How can companies ensure that their employees are effectively trained and equipped to serve as CX ambassadors, and how can they measure the impact of this training on customer satisfaction and loyalty?

Companies can ensure their employees are effectively trained by providing comprehensive training programs that focus on customer service skills, product knowledge, and effective communication. They can also equip employees with the necessary tools and resources to effectively serve as CX ambassadors. To measure the impact of this training on customer satisfaction and loyalty, companies can use customer feedback surveys, track key performance indicators related to customer service, and monitor customer retention rates. Additionally, companies can conduct regular evaluations and assessments of employees' performance to gauge the effectiveness of the training.