How can active listening play a role in conflict resolution, and what techniques can be utilized to ensure effective communication and understanding during heated discussions?

Active listening can play a crucial role in conflict resolution by fostering mutual understanding and empathy between conflicting parties. Techniques such as paraphrasing, summarizing, and asking clarifying questions can help ensure effective communication and prevent misunderstandings during heated discussions. By actively listening to the other party's perspective and emotions, individuals can build trust, show respect, and work towards finding common ground to resolve conflicts peacefully.