How can companies ensure that their CX ambassadors are effectively applying the skills and strategies learned in their training programs to positively impact customer satisfaction and brand loyalty on a day-to-day basis?

Companies can ensure that their CX ambassadors are effectively applying their training by providing ongoing support and feedback. This can include regular coaching sessions, performance evaluations, and opportunities for skill development. Additionally, companies should create a culture that values customer satisfaction and brand loyalty, reinforcing the importance of these factors in all aspects of the business. Lastly, tracking and analyzing key performance metrics related to customer satisfaction and brand loyalty can help identify areas for improvement and measure the impact of the ambassadors' efforts.