In what ways can companies ensure that employee recognition programs like 'CX-Hero of the Month' are not only effective in boosting engagement and satisfaction levels, but also sustainable in the long term?

Companies can ensure that employee recognition programs like 'CX-Hero of the Month' are effective and sustainable by regularly evaluating and updating the criteria for recognition to ensure it aligns with company values and goals. They should also provide meaningful rewards and opportunities for growth and development to motivate employees to continue performing at a high level. Additionally, creating a culture of appreciation and recognition beyond the formal program can help sustain engagement and satisfaction levels in the long term.