How can companies ensure that their CX ambassador program is not only meeting but exceeding customer expectations, and how can they effectively communicate the value of these ambassadors to both internal stakeholders and customers?

Companies can ensure their CX ambassador program is exceeding customer expectations by regularly soliciting feedback from customers and using that feedback to make improvements. They can also provide ongoing training and support to ambassadors to ensure they are equipped to deliver exceptional customer experiences. To effectively communicate the value of ambassadors to internal stakeholders and customers, companies can share success stories and testimonials from satisfied customers, provide data on the impact of the program on customer satisfaction and loyalty, and showcase the unique skills and qualities of their ambassadors through marketing and promotional materials.