How can organizations ensure that their customer-centric training programs not only impact new employees' understanding and championing of customer experience goals, but also lead to a measurable improvement in overall customer satisfaction and loyalty?

Organizations can ensure their customer-centric training programs impact new employees by aligning training content with customer experience goals and values. They can also provide ongoing support and reinforcement of these goals through regular feedback and coaching. To measure the impact on customer satisfaction and loyalty, organizations can track key performance indicators such as customer feedback scores, retention rates, and repeat business metrics. By continuously evaluating the effectiveness of the training program and making adjustments as needed, organizations can ensure a measurable improvement in overall customer satisfaction and loyalty.