How can companies ensure that their customer-centric strategies are aligned with changing customer needs and expectations in order to maintain high levels of customer satisfaction and drive business growth?

Companies can ensure their customer-centric strategies are aligned with changing customer needs and expectations by regularly collecting feedback from customers through surveys, interviews, and social media interactions. They should also invest in data analytics to track trends and patterns in customer behavior. Additionally, companies should prioritize communication and transparency with customers to build trust and loyalty. By continuously adapting and evolving their strategies based on customer insights, companies can maintain high levels of customer satisfaction and drive business growth.